Returns & Refunds
Policy Guidelines
Transparent solutions for our global partners. A strict but fair 14-day window designed to ensure supply chain excellence.
Eligibility Criteria
All return requests must meet these strict requirements.
01. The Window
Requests must be initiated within 14 calendar days of the delivery date shown on the tracking carrier's proof of delivery.
02. The Condition
Parts must be unused, uninstalled, unpainted, and returned in their original manufacturer packaging without damage.
- Packaging Undamaged
- Status Uninstalled
03. The Exclusions
Certain items are Final Sale and cannot be returned unless verified as a manufacturing defect upon arrival.
- Electronics No Return
- Custom Orders No Return
Return Procedure
Submit Request
Email kuchazikuchazi41@gmail.com with your Order ID and clear photos of the part condition.
Ship Item
Once approved, ship via a trackable carrier (DHL/FedEx). Keep your tracking number safe.
Inspection
Items are audited at our Guangzhou Hub. Refunds are processed within 5-10 business days.
Policy Q&A
Common questions regarding our return rules and fees.
Yes. If the return is due to a change of mind or wrong part ordered by the customer, a 15% restocking fee applies to cover inspection and warehouse handling.
The customer is responsible for return shipping costs. However, if the return is due to a manufacturing defect or a warehouse error on our part, we cover the costs.
Electrical components (sensors, lighting modules) are sensitive. Once a package is opened or installed, we cannot verify if it was damaged by voltage spikes, rendering it unsafe for resale.
You must report shipping damage within 48 hours of arrival. Please send photos of the damaged box and part immediately for a priority replacement claim.
Cancellations are only accepted before the order status changes to "Processing" or "Shipped". Once the logistics chain has started, it is treated as a return.
All returns must be sent to our main logistics hub: 1st Floor, No. 11, Zhongyi Feie Street, Zhongcun Town, Panyu District, Guangzhou, China.
