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🚚 Shipping & Delivery Policy

This Shipping & Delivery Policy applies to all kujiaku.com orders, provided by KUJIAKU Technology Co., Ltd.

1

Order Processing

  • All orders are processed within 1 to 3 business days.
  • Custom or made-to-order products may require 5 to 10 business days.
  • Orders confirmed before 5:00 PM HKT are prioritized for same-day arrangement.
  • Processing may be delayed during public holidays or due to payment verification.

Orders placed on weekends or public holidays will be processed on the next business day.

2

Shipping Methods & Estimated Delivery

We offer both air freight and sea freight options based on total package weight and destination. For packages under 150kg, air freight is used; for shipments of 150kg and above, sea freight rates apply.

✈️ Air Freight (Under 150kg)

RegionCarrierEst. Delivery
North America (US / Canada)DHL / FedEx / UPS7–12 business days
Europe (DE, FR, IT, etc.)DHL / DPD / UPS7–14 business days
Middle East (UAE, SA, QA)Aramex / FedEx8–15 business days
Asia (SG, JP, KR, etc.)DHL / EMS / SF Express5–10 business days
Africa & South AmericaDHL / EMS10–20 business days

🚢 Sea Freight (150kg & Above)

RegionEstimated Delivery
North America (US / Canada)25–35 business days
Europe (DE, FR, IT, etc.)25–35 business days
Middle East (UAE, SA, QA)20–30 business days
Asia (SG, JP, KR, etc.)15–20 business days
Africa & South America30–35 business days

Estimated times are for reference only. Actual delivery may vary depending on customs clearance, destination conditions, and carrier status.

3

Shipping Costs

  • Shipping fees are calculated at checkout; oversized cargo requires a manual quote.
  • Large or bulky items (e.g., bumpers, body kits, fenders) are charged by volumetric weight.
  • If you wish to arrange your own freight forwarder or self-pickup, please contact us before placing your order.

Free shipping is available on select orders over $99. Check the product page or cart for eligibility.

4

Customs & Import Duties

  • All international orders are shipped under DAP (Delivered at Place) terms.
  • Import duties, VAT/GST, and customs clearance fees are the buyer's responsibility.
  • We are not liable for delays or costs caused by customs inspection or clearance procedures.

Important: Please check your country's import regulations before ordering. Customs duties and taxes vary by country and are not included in our product prices.

5

Tracking & Delivery

  • Once your order ships, you'll receive an email with the tracking number and carrier link.
  • You can also track your package via www.17track.net.
  • Order status is available anytime in your "My Orders" dashboard.

Tracking information typically updates within 24–48 hours after shipment. Please allow time for the carrier to scan your package.

6

Lost, Damaged or Delayed Packages

  • Please inspect your package immediately upon receipt.
  • If items are lost or damaged, contact us within 48 hours via email or WhatsApp with photos or video evidence.
  • We will assist with filing a claim or arranging a replacement shipment.
  • Delays caused by customs, weather, or force majeure are beyond our control.

Always photograph or video-record the unboxing process. This greatly helps expedite any damage or missing-item claims with the carrier.

7

Split Shipments & Pre-Orders

  • Orders containing both in-stock and pre-order items may be shipped separately.
  • Each package will include its own tracking number.
  • Pre-order estimated arrival times are displayed on the product page.

You will be notified via email whenever a partial shipment is dispatched from our warehouse.

8

Address Accuracy & Re-Shipping

  • Please ensure your shipping address and contact details are correct before placing your order.
  • If an order is returned due to an incorrect address, failed delivery, or refusal, the buyer is responsible for any re-shipping costs.

Note: We cannot modify the shipping address once the order has been dispatched. Double-check all details at checkout.

❓ Frequently Asked Questions

How long does order processing take?

Standard orders are processed within 1–3 business days. Custom or made-to-order products may take 5–10 business days. Orders placed before 5:00 PM HKT on business days are prioritized for same-day processing.

What shipping methods are available?

We offer air freight for packages under 150kg (delivered in 5–20 business days depending on region) and sea freight for heavier shipments of 150kg and above (15–35 business days). Carriers include DHL, FedEx, UPS, Aramex, EMS, and SF Express.

Do I need to pay customs or import duties?

Yes. All international orders ship under DAP terms. Import duties, VAT/GST, and customs clearance fees are the buyer's responsibility and vary by country. We recommend checking your country's import regulations before ordering.

How can I track my order?

Once shipped, you'll receive an email with a tracking number and carrier link. You can also track via 17track.net or check your order status anytime in your "My Orders" dashboard on our website.

What if my package arrives damaged?

Please inspect your package immediately upon receipt. If items are damaged or missing, contact us within 48 hours via email or WhatsApp with clear photos or video. We will assist with filing a carrier claim or arranging a replacement shipment at no extra cost.

Can I change my shipping address after ordering?

Address changes can only be made before the order is dispatched. Once shipped, we cannot modify the destination. If the package is returned due to an incorrect address, the buyer is responsible for re-shipping costs. Please double-check your address at checkout.

Do you offer free shipping?

Free shipping is available on select orders over $99 via standard air freight. Eligibility is shown on the product page and at checkout. Oversized or heavy items (e.g., bumpers, body kits) may require a separate freight quote regardless of order value.

What happens if my package is lost in transit?

If tracking shows no updates for an extended period, contact us and we will investigate with the carrier. If the package is confirmed lost, we will arrange a full replacement shipment or refund. Claims typically take 7–15 business days to resolve with the carrier.

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